MTS Chair School

Sometimes you get to see the extraordinary character of people through the work lens. This past week we were working extensively with one of our clients and MTS Seating, to get a delivery on time for an install. While our vendors work hard to keep schedules, there are times when things go awry and they are beyond the control of the manufacturer. Those are the times when we need to step in and become creative in our approach, bringing the manufacturer into the problem solving, and determining what and who are our best resources to get a job done.  We saw the customer service group step up in a remarkable way and we did get the job done.  It wasn’t easy and it wasn’t clean, but at the end of the day, everyone pulled together to make it happen.

MTS is such a great partner to have in this business and we are proud to call them ours. We were able to take a trip last month to go to “Chair School” at the MTS facility, where we learned a great deal about the manufacturing, testing, and distribution of the MTS products. We learned that each chair is handled multiple times by dedicated non-union professionals. This is a highly skilled workforce which supports production across three facilities in Michigan. More importantly, we were able to connect with the people that we email every single day as well as the behind-the-scenes people that are making our job possible. Although there is the occasional phone call, we mostly know the MTS people through names on an email account. It is such a great thing to be able to put the name with a face and to hear their voices and spend a bit of time outside of the daily grind. We were able to have dinner with the team and get a bit of down time with them as well.

Every person at MTS has longevity with the company and they feel like a very cohesive group.  That is why, when things do go awry, we are able to call them and work through a plan and know that they are doing everything they can to help us, and in turn our clients, succeed. There is no better feeling than knowing you can count on your partners.